You can create your account on Mochi using your mobile number
1. Enter your Mobile Number on clicking SignUp
2. Click on “Create New Account”
3. Enter the OTP you get on your mobile number
4. Fill up the form to create your Mochi account.
We collect the most minimal possible information regarding you to help a hassle free signup process
What data do I need to provide Mochi to sign up?
Mandatory:
Phone Number
Optional:
Alternate phone number
How do I login on Mochi?
You can loginto Mochi using your mobile number and OTP
What if I do not receive my OTP?
Please verify your network connectivity. You have the option to ‘Resend OTP’ which can be used to trigger a message again
Placing order, tracking, delivery
How do I place an order on Mochi?
Find the product you wish to buy
Select the size of the product
Add the product to your shopping bag by clicking on “Add to Bag”
Go to your shopping bag and click on “Checkout”
Provide your Shipping Address
Confirm payment and your order will be placed
How can I figure out the correct size for me?
Each item you select will have a ‘Size Chart’ above ‘Add to Bag’ button. You can refer to the size chart and the provided sketch on ‘How to Measure’ to determine the right size of clothing
Do I need to create an account to place an order?
Yes, you need to create an account to place an order. This will help us provide you with a personalized experience
Is there a limit on my orders?
For all orders priced at Rs. 600 or below, there is a fixed shipping fee of Rs. 50 which will get applied on the checkout page.
The maximum amount for which orders can be placed for CoD is Rs. 1000 and for prepaid orders, Rs. 5000. This amount is fixed to provide the best possible shipping experience to our customers placing Individual orders
For orders above these limits, we encourage you to reach out to us with an email regarding your specific requirements
What is Mochi’s Shipping Policy?
Mochi ships the product you ordered in the fastest time possible and deliver to your doorstep. Please check the delivery availability to your PIN Code when ordering.
Please note: Cash on Delivery Orders applicable for a minimum purchase of Rs.1000 and above.
How do I check the status of my order?
Please tap on “My Orders” section under main menu to check your order status.
How can I check if Mochi delivers to my PIN Code?
Our Product Page has a section for ‘Delivery Options’ right below the ‘Add to Bag’ button. Please enter your PIN code there and click on ‘Check’. The tool will tell you if your area is serviceable
Delivery is not available on my address, what should I do?
We are trying to add more PIN codes to our delivery list. If you do not find your PIN code at this point in time, we request you to check back in a few days
How are orders placed on Mochi delivered to me?
The orders placed on Mochi are delivered by our courier partners and we will ensure timely delivery
Payments
How can I pay for my order at Mochi?
Payment can be made through any of these modes:
1. Credit Card
2. Debit Card
3. Net Banking
4. Wallet
5. UPI Payment
6. Cash on Delivery (CoD)
Please note:
CoD orders are available only in select PIN Codes. Verify PIN Code serviceability before placing order.
How does the COD (Cash on Delivery) payment option work?
With the Cash on Delivery option, Mochi allows you to pay for your orders at the time of delivery.
What should I do if my payment fails?
Please check the following:
Account details entered
Billing address
Password/OTP
After checking, please retry the payment
If your payment still fails. You can use CoD option provided the facility is available in your area
If CoD option is not available, please try ordering in sometime
You can place a ‘Return Request’ under the ‘My Orders’ section of main menu
Choose the product you want to return
Click on ‘Return’ option
Select the reason for return. Please note that selecting the right reason for return will help us service you better
Click on ‘Place Return Request’ and you are done
Your schedule for pickup will be informed via a message.
Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged
